Shipping policy

SHIPPING

All orders containing ready-to-ship items will ship within 1-3 business days of purchasing. We ship via USPS First Class. For made-to-order items, please add 2-3 business days of processing time. Items shipped within the United States should arrive between 2-10 business days, depending on postal service efficiency. Please note, shipping times may slightly vary during high traffic holiday seasons.

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All international orders are shipped via USPS First Class International Mail. We are not responsible for any customs and import taxes that may apply to your country. International orders can take from 2-12 weeks to arrive.

You will receive a confirmation email with tracking details once your order has shipped. Please note that tracking information may take up to 24 hours to update. 

At checkout, please be sure your email and shipping address info is correct. We are not responsible for any loss, damage, or delay during shipping transit, nor are we responsible for lost or returned packages due to incorrect addresses. In the case that you believe your package is lost or was never delivered, please contact your local post office. Once your order has shipped, it is no longer in our hands and completely out of our control. If you need further assistance, please contact us at info@shoptwgdesigns.com and we will do our best to help track down your items. 

NOTE: Some items ship separately. Depending on the items, your order may be shipped in multiple packages.