Due to COVID-19 we are only shipping to the US and UK for the time being. We hope to return to worldwide shipping soon.
Please note some products may take a few extra days to process and ship. We are continuing to run our small business as per usual, but some suppliers, distributors, and shipping carriers may be experiencing delays.
Thank you so much for the support!
All orders containing ready-to-ship items will ship within 1-3 business days of purchasing. We ship via USPS First Class. For made-to-order items, please add 2-3 business days of processing time. Items shipped within the United States should arrive between 2-10 business days, depending on postal service efficiency. Please note, shipping times may slightly vary during high traffic holiday seasons.
All international orders are shipped via USPS First Class International Mail. We are not responsible for any customs and import taxes that may apply to your country. International orders can take from 2-12 weeks to arrive.
You will receive a confirmation email with tracking details once your order has shipped. Please note that tracking information may take up to 24 hours to update.
At checkout, please be sure your email and shipping address info is correct. We are not responsible for any loss, damage, or delay during shipping transit, nor are we responsible for lost or returned packages due to incorrect addresses. In the case that you believe your package is lost or was never delivered, please contact your local post office. Once your order has shipped, it is no longer in our hands and completely out of our control. If you need further assistance, please contact us at email@example.com and we will do our best to help track down your items.
NOTE: Some items ship separately. Depending on the items, your order may be shipped in multiple packages.
RETURNS (PHYSICAL PRODUCTS)
We are a small business selling limited edition and made-to-order items. Therefore, our products are final sale; however, if by any chance you are dissatisfied with your items, please contact us immediately at firstname.lastname@example.org and we will work to resolve the situation on a case by case basis.
In your return enquiry email please include your order number, a summary of the issue at hand, and photos to show damages, etc. Once we have received your email, we will review the case for eligibility, and contact you within 1-3 business days with an update. Please do not ship anything back until your return is approved by us. Buyer is responsible for all shipping costs and these will not be reimbursed.
NOTE: Due to the made-to-order nature of some of our products, orders cannot be cancelled once placed.
RETURNS (DIGITAL ARTWORK)
Due to the nature of digital products, no refunds are available. While we do sell you the digital file to print yourself at home or at any photo finisher or printer, we do not take responsibility for errors on the printer's part. If you have any issues with your files or downloads, please contact us and we will be sure to rectify the situation ASAP.
Only one coupon code can be used per transaction. A coupon code MUST be used at time of checkout, and cannot be applied after your order has been placed. We will not cancel/refund your order if you missed or forgot to apply a coupon code at checkout.
Claiming the work or products of TWGDesigns as your own is prohibited. You may not resell or redistribute items. Design copyright does not transfer with sale. All copyrights and ownership of images and designs remains with TWGDesigns at all times.
For questions about your order or other inquiries, please email email@example.com